Support & FAQs
Support Overview
Welcome to Hev LLC Support. Here you'll find answers to frequently asked questions about our applications. If you can't find the answer you're looking for, please contact us at support@hevllc.com.
Our apps are designed to enhance everyday life through innovative technology:
- Pathsight - AI-powered navigation assistant
- GymLens - Photo to workout AI generator
- Eggsplore - Local egg marketplace
- Poli-gone - Content replacement browser extension
- Martina - Pet care scheduling and route management
Select an app from the menu above to view specific FAQs.
Pathsight Support
Frequently Asked Questions
What is Pathsight?
Pathsight is an AI-powered route-planning and navigation assistant delivering conversational directions and travel insights via Google Gemini, OpenWeather, and Apple Maps.
How do subscriptions work?
Enjoy a 3-day free trial, then choose:
- Monthly — $3.99
- Yearly — $19.99 (~$1.67/mo)
How does AI route planning work?
Enter start and end points; our AI crafts natural-language directions and context-aware insights.
Can I save routes?
Yes—subscribers can bookmark and revisit favorite routes.
Why do suggestions vary?
Routes adapt to factors like traffic, weather, and user preferences. Enable "Main-route-only" mode for consistency.
How accurate is the AI?
We strive for precision, but AI may err. Always confirm critical details (closures, regulations) before traveling.
Does Pathsight guarantee safety?
No. Pathsight cannot guarantee 100% safety. You remain fully responsible for decisions and personal safety.
Subscription Information
- Monthly: $3.99 / month
- Yearly: $19.99 / year
- Free Trial: 3 days — cancel ≥24 h before it ends to avoid charges.
Your Apple ID will be charged after trial. Manage or cancel in App Store settings at least 24h before renewal.
GymLens Support
Frequently Asked Questions
What is GymLens?
GymLens is an AI-powered fitness app that analyzes photos of workout equipment to generate personalized routines based on available gear and your goals.
How does the subscription work?
We offer:
- 3-day free trial with full access
- $4.99 per month after trial
- $24.99 per year (~$2.08/mo) after trial
How do I use GymLens?
Take/upload a clear photo of your equipment, select targets or limitations, and let GymLens craft your workout.
What gear is recognized?
Dumbbells, barbells, kettlebells, bands, machines, benches, cardio gear, and more.
How accurate are the suggestions?
AI follows fitness best practices but is guidance only. Always consult a professional for personalized advice.
Can I save workouts?
Yes—subscribers can save and track workouts over time.
Why do suggestions vary?
Variation avoids plateaus by rotating exercises for the same equipment.
What if equipment isn't recognized?
Ensure good lighting and a clear frame. You can also add notes manually before generating.
How is my privacy protected?
Images are processed securely, not stored long-term unless you save a workout, and never shared externally.
Subscription Information
- Monthly: $4.99 / month (3-day free trial)
- Annual: $24.99 / year (3-day free trial)
Your Apple ID will be charged after trial. Manage or cancel in App Store settings at least 24h before renewal.
Eggsplore Support
Frequently Asked Questions
How do I create an account?
To create an account, simply open Eggsplore and enter your phone number. You'll receive a verification code via SMS. Once verified, you can complete your profile by adding your name and location.
How do I post a listing?
To post a listing, tap the "+" tab at the bottom of the screen. Fill in your listing details including title, price, quantity, egg type, and description. You can also add photos and set your location. Your phone number must be verified before posting.
How do I contact a seller?
When viewing a listing, tap the "Contact Seller" button. You'll be able to message the seller directly through the app to discuss the purchase.
How do I rate a seller?
After interacting with a seller, you can rate them by visiting their listing and tapping the "Rate Seller" button. You can provide a rating out of 5 stars and leave a comment about your experience.
How do I edit or delete my listing?
To edit or delete your listing, navigate to the listing detail page. If you're the owner, you'll see "Edit" and "Delete" buttons at the bottom of the screen.
How do I filter listings?
Use the filters at the top of the home screen to sort by distance, price, or newest. You can also filter by egg type and other characteristics like organic feed and free-range.
What are Premium features?
Premium users get the ability to feature their listings, receive push notifications for new listings to get early access, and display a premium badge on their Profile.
How do I get Premium?
Premium features can be purchased through the App Store.
Subscription Information
Eggsplore offers two subscription options:
- Monthly Premium: Billed monthly, cancel anytime
- Annual Premium: Save 37% with annual billing, cancel anytime
Important subscription terms:
- Payment will be charged to your Apple ID account at confirmation of purchase
- Subscription automatically renews unless auto-renewal is turned off at least 24 hours before the end of the current period
- Your account will be charged for renewal within 24 hours prior to the end of the current period
- You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase
Poli-gone Support
Frequently Asked Questions
What is Poli-gone?
Poli-gone is a browser extension that automatically detects and replaces political content with adorable kitten facts and images, creating a more positive and stress-free browsing experience across social media and news websites.
How does Poli-gone work?
Poli-gone uses AI-powered content detection to identify political posts, articles, and discussions. When detected, it seamlessly replaces them with cute kitten content, fun facts, and uplifting images to create a more positive online experience.
Which websites does Poli-gone work on?
Poli-gone works on all major websites including social media platforms, news sites, blogs, and forums. It's designed to work across the entire web to provide consistent content filtering wherever you browse.
Can I customize what content gets replaced?
Yes! Poli-gone includes customizable settings that allow you to adjust the sensitivity of political content detection, choose between different replacement content types (kittens, trivia, etc.), and even whitelist specific websites where you want to see all content.
How accurate is the political content detection?
Our AI detection system is highly accurate and continuously improved. However, like any AI system, it may occasionally miss some political content or flag non-political content. You can always report false positives or negatives through the extension's feedback system.
Does Poli-gone collect my personal data?
No. Poli-gone is designed with privacy in mind. We don't collect, store, or share your personal data, browsing history, or the content you view. All processing happens locally in your browser.
Can I temporarily disable Poli-gone?
Yes! You can easily toggle Poli-gone on and off using the extension icon in your browser toolbar. This allows you to temporarily see all content when needed, such as when you want to read important political news.
What types of replacement content does Poli-gone provide?
Poli-gone offers a variety of positive content including cute kitten photos, fun cat facts, interesting trivia, motivational quotes, and uplifting images. You can customize your preferences to see more of what you enjoy.
Does Poli-gone work on mobile browsers?
Currently, Poli-gone is available for Chrome and other Chromium-based browsers on desktop. Mobile browser support is planned for future updates.
How do I install Poli-gone?
You can install Poli-gone from the Chrome Web Store. Simply search for "Poli-gone" or visit our store page, click "Add to Chrome," and follow the installation prompts. The extension will be ready to use immediately.
What if I encounter issues with the extension?
If you experience any problems, try refreshing the webpage or restarting your browser. For persistent issues, you can contact our support team at support@hevllc.com or use the feedback feature in the extension's options page.
Installation & Usage
Getting started with Poli-gone is simple:
- Install: Download from the Chrome Web Store
- Activate: The extension works automatically after installation
- Customize: Access settings via the extension icon to personalize your experience
- Enjoy: Browse the web with a more positive, stress-free experience
Poli-gone is completely free to use with no subscriptions or hidden costs.
Martina Support
Frequently Asked Questions
What is Martina?
Martina is a professional pet care scheduling and route management app designed for dog walkers, pet sitters, and pet care services. It helps you organize visits, optimize routes, and manage your clients efficiently.
How do I add a new visit?
Tap the floating action button (+ icon) in the bottom-right corner of your schedule. Fill in the pet's information, select the service type (walk, sitting, drop-in, overnight), set the time, and enter the address. The app will automatically geocode the location.
How does route optimization work?
Martina uses AI-powered route optimization to suggest the most efficient travel order for your daily visits. The system considers your home base location, visit times, and traffic patterns to minimize travel time and fuel costs.
How do I complete a visit?
Swipe left on any visit card or tap the visit to open the detail view, then tap "Complete." You'll see a confirmation dialog to prevent accidental completions. Completed visits are visually marked and move to your completion history.
Can I manage multiple clients and pets?
Yes! Martina supports unlimited clients and pets. Each visit is linked to a specific pet and owner, with full contact information and service history. You can view all your saved clients in the Profile section.
How do I use the map features?
The map view shows all your visits as clustered markers, with your home base clearly marked. Tap any marker to see visit details and get directions. The app integrates with Apple Maps for turn-by-turn navigation and real-time traffic updates.
What are the different service types?
Martina supports four main service types: Walk (outdoor exercise), Sitting (in-home care), Drop-in (quick check-ins), and Overnight (extended stays). Each type has its own color coding and icon for easy identification.
How is my data stored and protected?
All your data is stored locally on your device and backed up to your iCloud account. Client information, visit history, and routes are never shared with third parties. You maintain full control over your business data.
Can I export my visit data?
Yes! Martina includes export functionality in the Profile section. You can export your schedule data for record-keeping, invoicing, or transferring to other business systems.
What if I need help with the app?
Contact our support team at support@hevllc.com for assistance. We're here to help you get the most out of Martina and grow your pet care business.
App Information
Martina is currently in development and will be available soon on the App Store. Key features include:
- Smart Scheduling: Time-grouped visits with easy management
- Route Optimization: AI-powered travel planning
- Client Management: Comprehensive pet and owner profiles
- Map Integration: Real-time navigation and traffic updates
- Data Export: Professional reporting and record-keeping
Our Products
Hev LLC develops innovative apps to help you navigate your world, stay fit, and connect with your community.
Additional Resources
For more information about our apps, please visit the following resources: